Privacy Policy

Welcome to Himanshu Roadlines ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our site.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, and email address when you fill in our enquiry or quote request form.
• Shipment Details: Route, cargo description, and other logistics-related information you voluntarily provide.
• Usage Data: Browser type, IP address, pages visited, and time spent on our site — collected automatically via server logs.
• Cookies: We may use essential cookies to ensure the website functions correctly. No tracking or advertising cookies are used.

2. How We Use Your Information

We use the information we collect solely to:

• Respond to your enquiries and provide freight or logistics quotations.
• Process and manage your transport bookings and deliveries.
• Communicate service-related updates, invoices, or operational information.
• Improve our website and service quality through anonymised usage analytics.
• Comply with applicable legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• With trusted service partners (e.g., vehicle operators or sub-contractors) strictly to fulfil your shipment.
• With legal or regulatory authorities when required by law or court order.
• To protect the rights, property, or safety of Himanshu Roadlines, our customers, or the public.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Indian law. Contact form submissions are retained for a maximum of 2 years.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for communications at any time by contacting us directly.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

• Himanshu Roadlines
• Maa Apartment, Himnager, Delhi Road, Dankuni
• Hooghly — 712310, West Bengal, India
• 📞 +91 73111 66140
• ✉️ info@himanshuroadlines.online