Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Himanshu Roadlines website and any services you engage with us. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. About Us

Himanshu Roadlines is a Government of India registered Micro Enterprise (Classification Year 2026-27) providing road freight and cargo transport services. Our registered office is located at: Maa Apartment, Himnager, Delhi Road, Dankuni, Hooghly — 712310, West Bengal, India.

2. Services Offered

We provide road-based freight and logistics services including but not limited to: Full Truck Load (FTL), Part Truck Load (PTL), industrial cargo transport, FMCG distribution, construction material haulage, and door-to-door delivery.

All services are subject to availability, route feasibility, and applicable government regulations. We reserve the right to refuse any shipment that violates law or these Terms.

3. Bookings and Quotations

• All quotations provided are estimates based on the information you supply and are valid for 48 hours unless stated otherwise.
• Final pricing may vary based on actual weight, dimensions, route conditions, and fuel surcharges.
• A booking is confirmed only upon written (email/WhatsApp) confirmation from Himanshu Roadlines.
• We reserve the right to modify or cancel a booking in cases of force majeure, route closure, or circumstances beyond our control.

4. Customer Responsibilities

By engaging our services, you agree to:

• Provide accurate and complete information about your cargo, including weight, dimensions, nature, and value.
• Ensure that all goods comply with applicable laws and are properly packaged for road transport.
• Not tender prohibited, hazardous, illegal, or restricted goods without prior written disclosure and regulatory approval.
• Be available or appoint an authorised representative for pick-up and delivery.

5. Prohibited Goods

We do not transport the following under any circumstances:

• Illegal drugs, contraband, or counterfeit goods.
• Weapons, ammunition, or explosives.
• Hazardous chemicals or flammable materials without proper documentation and consent.
• Live animals or perishable goods that require temperature-controlled transport (unless specifically agreed).
• Currency, negotiable instruments, or valuables exceeding declared limits.

6. Liability and Cargo Claims

• Himanshu Roadlines takes reasonable precautions to ensure safe delivery. However, our liability for cargo damage or loss is limited to the actual declared value of the goods, subject to proof.
• We are not liable for delays, damage, or loss caused by Acts of God, natural disasters, road accidents beyond our control, government action, strikes, or civil unrest.
• All damage claims must be raised in writing within 24 hours of delivery. Claims raised after this period may not be entertained.
• We strongly recommend that customers obtain independent cargo insurance for high-value shipments.

7. Payment Terms

• Payment terms will be specified at the time of booking confirmation.
• We accept cash, bank transfer, and UPI payments. No credit is extended unless a formal agreement is in place.
• Delayed payments may attract interest at 2% per month on the outstanding amount.
• We reserve the right to hold cargo in case of non-payment, with storage charges applicable.

8. Website Use

The content on this website — including text, images, and design — is the property of Himanshu Roadlines and is provided for informational purposes only. You may not reproduce, distribute, or commercially exploit any content without prior written permission.

You agree not to use our website for any unlawful purpose, to upload harmful content, or to interfere with the normal operation of the site.

9. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Himanshu Roadlines shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability in any matter shall not exceed the amount paid by you for the specific shipment in question.

11. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Hooghly, West Bengal. We encourage amicable resolution of disputes before initiating legal proceedings.

12. Amendments

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to our website. Continued use of our services after changes constitutes your acceptance of the new Terms.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact:

• Himanshu Roadlines
• Maa Apartment, Himnager, Delhi Road, Dankuni
• Hooghly — 712310, West Bengal, India
• 📞 +91 73111 66140
• ✉️ info@himanshuroadlines.online